TM-9-2320-334-13&P LHST Operator, Field and Parts Manual M1147A1 Trailer Download
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TM 9-2330-334-13&P GENERAL INFORMATION/WARRANTY (720,000-799,999) 0001 01 0001 01-9 Change 1 WARRANTY - Continued 8. Claim Procedures. a. The procedures for reporting warranty claims are found in DA PAM 738-750 The Army Maintenance Management System (TAMMS) and this Work Package. Responsibilities of the Major Army Command (MACOM) are found in AR 700-139 Army Warranty Program, Concepts and Policies. Units should use DA Form 2407 or DA Form 5504 for making warranty claims. It is very important to fill in the blocks on the forms as accurately as possible. b. The Contractor may be notified in writing or telephonically (1-920-235-9151), followed up in writing by Equipment Deficiency Report, DA Form 2407 or DA Form 5504 from the local WARCO following the discovery of a defect in supplies which requires Contractor/Vendor repair and/or replacement parts. This shall constitute formal notification of a warranty claim. The notification shall include all items identified in paragraph 3.b of this Work Package. At this time, the Contractor will further be informed whether the owning unit has elected: (1) to correct the defect themselves or; (2) to direct the Contractor to correct the defect. Upon completion of Contractor/Vendor repair, forward completed warranty claims (Information Only) to TACOM. Additionally, the local WARCO will forward claims to TACOM utilizing DA Form 2407 or DA Form 5504 for any warrantable repairs accomplished by the owning unit which requires Contractor reimbursement to the Government. c. The Contractor shall reimburse the Government for the cost of labor involved in the Government correction of a defect. The cost of labor involved will be computed at the current Fiscal Years labor rate for the maintenance level identified in the Maintenance Allocation Chart (MAC) multiplied by the number of actual hours incurred, not to exceed the labor hours in the MAC. The Contractor shall ship replacement parts for Government correction in accordance with paragraph 6.a. d. Identification of Failed Items. Failed warranty items shall be tagged/identified to prevent improper repair or use and must identify the trailer serial number from the trailer which they were removed. Documents that describe the use of DA Form 2402 Exchange Tag and DA Form 2407 Maintenance Request shall be referenced. Items requiring special handling, storage or shipment during the processing of claims shall be identified. e. Disposition. The repair activity shall return defective supplies to the Contractor’s representative or ship them back at the Contractor’s expense using the replacement part carton/container. f. Invalid Warranty Claims. When supplies are inspected by the Contractor/Vendor and found to be non-warrantable, or the supplies are found to be serviceable, the repair activity submitting the claim will be required to make reimbursement for Contractor/Vendor services. Additionally, regarding Contractor/Vendor repair, the local WARCO must stipulate at the time of request for services that either non-warranty work be stopped at the time it is determined non-warrantable or be prepared to pay for completion of such work. In either case, the WARCO must be prepared to pay for diagnosis and trip charges for non-warranty service.