TB-9-2320-318-14 FMTV Technical Bulletin Warranty Program M1078 M1083 Download
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TB 9-2320-318-14 4 5. Government Responsibilities. The Major Subordinate Command for the Family of Medium Tactical Vehicles (FMTV) is the U.S. Army Tank-automotive and Armaments Command (TACOM), Warren, MI 48397-5000. TACOM is responsible for managing and implementing the warranty. Warranty claims will be reported to: Commander U.S. Army Tank-automotive and Armaments Command ATTN: AMSTA-AC-NML Rock Island, IL 61299-7630 Email: tacom-tech-pubs@ria.army.mil Fax: DSN 793-0726 Commercial: (309) 782-0726 a. TACOM will: (a) Verify, review, process and if valid and complete, submit claims and/or disputes to the Contractor. (b) Reject claims that are not valid and send them back to the local WARCO with a short explanation of why the claim is rejected. (c) Request additional information for incomplete claims. (d) Provide warranty claim acknowledgment/ closeout letters and/or parts/assemblies disposition instructions to the local WARCO. (e) Ensure the Contractor performs in accordance with the terms of the contract. b. Equipment owning unit will: (a) Identify defects/failures and verify that the defects/failures are warrantable. (See paragraph 3.c.) (b) Submit warranty claims, using DA Form 2407 and DA Form 2407-1 Maintenance Request Claims through channels to the supporting repair facility. (c) Tag and retain parts, pieces of parts and/or assemblies removed at the owning unit level and as a result of a warrantable defect/ failure and/or correction, in accordance with DA PAM 738-750 The Army Maintenance Management System (TAMMS) and this Technical Bulletin. c. Supporting repair facility will: (a) Identify defects/failures as warrantable (if owning unit has not already identified them). Verify defects/failures are warrantable. (See paragraph 3.c.) (b) Review, process and submit valid warranty claims to the local WARCO if the DA Form 2407 and DA Form 2407-1 are complete and correctly filled out. (c) Reject invalid warranty claims or request additional information for incomplete and incorrect claims. (d) Coordinate with the owning unit and decide which shipping option is required to correct the warrantable defect/failure. (OCONUS only, see paragraph 4.) (e) Provide labor required to accomplish the warrantable repairs upon receipt of parts from the contractor. (f) Tag and retain (in accordance with DA PAM 738-750 The Army Maintenance Management System (TAMMS) and this Technical Bulletin) all parts, pieces or parts and/or assemblies removed as a result of warrantable defect/failure and/or correction. d. Local WARCO will: (a) Verify, administer, and process warranty claims to the TACOM WARCO (in accordance with DA PAM 738-750 The Army Maintenance Management System (TAMMS) and this Technical Bulletin). (b) Act as a liaison with the owning unit, the Contractor, supporting repair facility, and TACOM. (c) Notify the owning units of all warranty claim acknowledgments/closeouts, information and/or instructions received from TACOM or the Contractor. e. Alterations/Modifications. Alterations/ modifications shall not be applied unless authorized by TACOM.