TB-9-2320-318-14 FMTV Technical Bulletin Warranty Program M1078 M1083 Download
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TB 9-2320-318-14 5/6 Blank f. Army Oil Analysis Program (AOAP). The manufacturer’s lubrication and service intervals must be followed. Only after the warranty has expired will AOAP apply to this equipment, unless oil sample results indicate the oil and filter of an assembly should be changed "PRIOR" to the manufacturer's service interval. Sampling intervals for AOAP will be published in TB 43-0210 (if applicable). 6. Claim Procedures. a. The procedures for reporting warranty claims are found in DA PAM 738-750 The Army Maintenance Management System (TAMMS) and this Technical Bulletin. Responsibilities of the Major Army Command (MACOM) are found in AR 700-139 Army Warranty Program, Concepts and Policies. Units should use DA Form 2407 and DA Form 2407-1 for making warranty claims. It is very important to fill in the blocks on the forms as accurately as possible. b. The Contractor shall be notified in writing, includes electronic mail (m.esker@ssss.com) utilizing DA Form 2407 by the local WARCO following the discovery of a defect in supplies which requires Contractor replacement parts. This shall constitute formal notification of a warranty claim. The notification shall include the requirements listed in paragraph 3.d. Upon completion of repair, forward completed warranty claims (Information Only) to TACOM. c. Identification of Failed Items. Failed warranty items shall be tagged/identified to prevent improper repair or use. Documents that describe the use of DA Form 2402 Exchange Tag and DA Form 2407 Maintenance Request shall be referenced. Items requiring special handling, storage or shipment during the processing of claims shall be identified. d. Disposition. The repair activity shall return defective supplies to the Contractor's representative or ship them back at contractor expense using the replacement part carton/container. If the contractor does not claim defective supplies within thirty (30) days of shipment of the replacement parts, defective supplies may be disposed of locally. e. Invalid Warranty Claims. When supplies are inspected by the Contractor and found to be non-warrantable, or the supplies are found to be serviceable, the repair activity submitting the claim will be required to make reimbursement for Contractor supplied material and shipping services. All failed items returned for warranty claim action will be monitored by TACOM. 7. Claim Denials/Disputes. TACOM will handle all denials or disputes. 8. Reporting. Reporting or recording action on a failed item shall be as specified in DA PAM 738-750 The Army Maintenance Management System (TAMMS). Forms that are unique to the Contractor or Repair Activity shall not be used. 9. Storage/Shipment/Handling. a. Storage. Not applicable. b. Shipment. See paragraphs 4. and 6.b. c. Handling. See paragraphs 4. and 6.b.